Deputy Manager Client Retention & Renewals (Key Accounts Manager) at Tradeindia - New Delhi, Delhi Deputy Manager Client Retention & Renewals (Key Accounts Manager) - Tradeindia

Deputy Manager Client Retention & Renewals (Key Accounts Manager)

Tradeindia

Location: New Delhi, Delhi, India

Category: Sales & Business Development

Salary: 0 - 0 INR / yearly

Full-time

Job Description

We are looking for a proactive and customer-focused Deputy Manager Client Retention & Renewals to manage and retain our existing client base. The ideal candidate will drive renewals, ensure customer satisfaction, and identify opportunities to upsell and cross-sell our products and services.

Responsibilities

  • Manage and nurture relationships with existing clients to ensure high retention rates.
  • Drive contract renewals by proactively engaging with customers before expiration.
  • Address client concerns and provide solutions to enhance customer satisfaction.
  • Identify upsell and cross-sell opportunities to expand client engagement with our offerings.
  • Collaborate with internal teams to resolve client issues and improve service offerings.
  • Monitor client usage and engagement to detect potential churn risks and take preventive actions.
  • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system.

More Jobs from Tradeindia

Jobs in New Delhi Delhi