Front Office Manager at Marriott International - Kolkata, Front Office Manager - Marriott International

Front Office Manager

Marriott International

Location: Kolkata, India

Category: Front Office & Guest Services

Salary: 25,000 - 35,000 INR / monthly

Full-time

Job Description

The Front Office Manager at Marriott International is responsible for supporting all property operations to ensure the highest levels of hospitality and service are provided.

Responsibilities

  • Manage the flow of questions and direct guests within the lobby
  • Support tracking and resolution of service issues
  • Supervise and manage employees, ensuring smooth operations
  • Support projects and policies related to guest experience and safety
  • Provide exceptional customer service and handle complaints effectively
  • Conduct human resource activities, assisting in hiring and training team members
  • Perform additional responsibilities as required

Qualifications

  • High school diploma or equivalent with 1 year of experience in guest services, front desk, or related area
  • OR a 2-year degree in Hotel and Restaurant Management or related field
  • Strong interpersonal and communication skills
  • Knowledge of emergency plans and loss prevention procedures

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