Branch Operations Manager

Standard Chartered

Location: Bareilly, Uttar Pradesh, India

Category: Retail Banking

Salary: 0 - 0 INR / yearly

Full-time

Job Description

Join Standard Chartered as a Branch Operations Manager in Bareilly, Uttar Pradesh.

Responsibilities

Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits
Manage Service Delivery - observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time
Monitor customer satisfaction survey ratings, net promoter score or any other survey/feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better quality service
General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:
- Dual control of Cash functions
- Control of Security stationary, deliverables
- Review of processing entries and vouchers
- Follow-up with customers for returned deliverables as applicable (e.g. cheque-books/cards/Pins/Combi packs, etc)
- Review of reconciliation proofs for daily control as well as surprise audit proofing
- Preparation of service quality and productivity management reports and other regulatory returns
- Rectification of internal control issues
Ensure satisfactory ratings in all internal/external audits conducted at the branch
Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity
Ensure timely and accurate submission of all returns both internal and statutory for sales and service
Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables.
Ensure accurate and timely processing of all customer instructions as per applicable processes/circulars

Qualifications

Diligent & Punctual
Banking Knowledge
Team Management
Strong communication skills
Customer orientation and sales focus
Good interpersonal skills

Graduate/ Post Graduate
Anywhere between 1 - 4 years of overall experience
Banking knowledge, understanding of front and back office processes and procedures
Good Interpersonal Skills
Strong Communication Skills
Team-playing ability
Customer Orientation and sales Focus

Perks & Benefits

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Why Join Us?

Join Standard Chartered to be part of an international bank that values diversity and inclusion, offers competitive salary and benefits, and supports your growth and wellbeing.