Sr. Customer Support Executive at Moms Home - Jaipur, Rajasthan Sr. Customer Support Executive - Moms Home

Sr. Customer Support Executive

Moms Home

Location: Jaipur, Rajasthan, India

Category: Customer Service

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

Join Moms Home, a leading D2C brand offering organic clothing and essentials for moms and babies, as a Sr. Customer Support Executive in Jaipur. Be the primary contact for customers, ensuring a seamless experience with our brand.

Responsibilities

  • Handle customer inquiries through various channels professionally
  • Provide accurate product information and resolve issues
  • Analyze customer feedback to enhance service
  • Implement automation tools for efficient communication
  • Drive customer loyalty through rewards programs
  • Analyze customer data to support business growth
  • Coordinate with internal teams for seamless service delivery

Qualifications

  • Minimum 3 years of customer service experience
  • Excellent communication and problem-solving skills
  • Strong command of English
  • Experience with WhatsApp automation tools preferred
  • Basic knowledge of email marketing tools a plus
  • Bachelor's or Master’s degree in Business Administration preferred

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