Location: Gurgaon, Haryana, India
Category: Customer Service
Salary: 300,000 - 500,000 INR / yearly
Full-time
Join Agoda's Customer Support Team in Gurgaon as a Customer Experience Specialist to deliver excellent service to customers and partners through various communication channels.
Deliver excellent customer service through phone, email, and live chat channels
Support combination of Agoda products (Hotel, Flights, Activities) after training
Handle high volume of inquiries and meet KPIs and team goals
Identify process improvements and collaborate effectively with team managers
Excellent command of spoken and written English, proficiency in Hindi desirable
Min 1 year experience in customer service roles, contact center environment desirable
Attentiveness, empathy, patience, consistency, analytical thinking, problem-solving skills required