Location: Noida, Uttar Pradesh, India
Category: Customer Service
Salary: 200,000 - 300,000 INR / yearly
Full-time
Join our team at Fincrif India Pvt Ltd as a Tele Caller Executive, engaging with potential customers and offering personal loan services.
Contact potential and existing customers via telephone to inform them about our personal loan services.
Answer questions about the products and services, addressing customer concerns professionally.
Gather customer information accurately to update it in the company's database for future reference.
Utilize scripts to provide information about product features, prices, and benefits.
Persuade potential customers to consider our services, emphasizing our competitive advantages.
Record details of customer interactions and follow up on leads as required.
Maintain a high level of product knowledge to effectively communicate with customers.
Collaborate with team members to achieve departmental targets and objectives.
Excellent communication skills: Ability to convey information clearly and effectively to ensure customers understand our services.
Customer service orientation: A commitment to addressing customer inquiries with a focus on satisfaction.
Patience: Maintain composure in addressing customer concerns and queries.
Active listening: Ability to attentively listen to customer needs and queries to provide appropriate solutions.
Persuasion skills: Strong ability to convince potential customers about the benefits of our personal loan services.
Problem-solving abilities: Develop swift solutions to customer issues by analyzing and assessing information accurately.
Ability to handle rejection: Maintain motivation and continue prospecting even when faced with challenges or rejections.
Time management: Effectively prioritize tasks to ensure efficient handling of calls and customer interactions.