Back Office Service Coordinator (Electrical)

Hiredas

Location: Navi Mumbai, Maharashtra, India

Category: Electrical Engineering

Salary: 18,086 - 34,730 INR / monthly

Full-time

Job Description

We are looking for a highly organized Back Office Service Coordinator with a degree in Electrical Engineering to join our team. The role involves coordinating service requests, scheduling field technicians, managing service records, and ensuring efficient communication between departments to provide excellent services to clients.

Responsibilities

Coordinate and schedule service requests with field technicians.
Communicate with clients regarding service updates and requirements.
Maintain and update service records, reports, and documentation.
Provide basic technical support and troubleshooting to clients.
Generate service performance reports and analyze data.
Collaborate with internal departments for smooth service operations.
Ensure spare parts and equipment availability for service teams.
Handle customer inquiries and resolve service-related issues.
Track and ensure timely completion of all service tasks.
Assist in optimizing service processes and efficiency.
You can search for this job under titles like BE Electrical, Electrical Engineering, or BE in Electrical.

Qualifications

5 years of experience in service coordination.
BE in Electrical certification.

Perks & Benefits

Cell phone reimbursement
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund