Location: Mumbai, India
Category: Customer Success, Service & Operations
Salary: 300,000 - 500,000 INR / yearly
Full-time
Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
1. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
2. Collaborate with subject matter experts to create engaging and effective learning materials.
3. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.