Chat and Email Support Executive (International Travel Process) at Hiredas - Noida, Uttar Pradesh Chat and Email Support Executive (International Travel Process) - Hiredas

Chat and Email Support Executive (International Travel Process)

Hiredas

Location: Noida, Uttar Pradesh, India

Category: Customer Support

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

Join our team as International Chat Support Executives for our travel and visa process vertical. Provide real-time assistance via chat, handle inquiries related to travel documentation, and ensure exceptional service delivery to clients and internal teams.

Responsibilities

  • Provide prompt and professional support via chat for international travel and visa-related queries.
  • Respond to employee inquiries regarding client cases, required documentation, and internal procedures.
  • Collaborate with the operations team to facilitate smooth and timely processing of travel and visa requests.
  • Maintain accurate and updated records of interactions and case resolutions.
  • Uphold service standards and contribute to a positive customer experience.

Qualifications

  • Strong command of written and spoken English.
  • Prior experience in travel, visa processing, or customer support is an advantage.
  • Ability to grasp new processes quickly, proactive and detail-oriented.
  • Excellent interpersonal and communication skills.
  • Team player with a positive attitude and problem-solving abilities.
  • Flexible to work in shifts if required.

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