Location: Noida, Uttar Pradesh, India
Category: Technical Support
Salary: 600,000 - 800,000 INR / yearly
Full-time
The Technical Lead Level 1 plays a crucial role in supporting process delivery by ensuring the daily performance of Production Specialists, resolving technical escalations, and developing technical capability within the team.
Review daily transactions and performance parameters for the team
Provide technical support and process guidance to improve performance
Document all queries and resolutions
Ensure compliance with service agreements and SLAs
Handle technical escalations and troubleshoot client queries
Mentor and guide Production Specialists to improve technical knowledge
Bachelor's degree in a related field
Prior experience in technical support or a similar role
Strong problem-solving skills
Excellent communication and interpersonal abilities
Competitive salary package
Opportunities for career growth
Health insurance and other benefits
Join a dynamic team dedicated to delivering exceptional customer service
Work on challenging technical escalations and improve your problem-solving skills