Client Servicing Executive

Hiredas

Location: New Delhi, Delhi, India

Category: Client Servicing

Salary: 350,000 - 450,000 INR / yearly

Full-time

Job Description

The primary role of a Client Services Account Manager will include managing long-term relationships with clients and coordinating internal & external teams to deliver high-quality results within tight deadlines.

Responsibilities

Establish business partnerships with clients to collaborate, fetch, and liaison information and data.
Communicate frequently and effectively with all clients and other stakeholders regarding project goals.
Work on the execution of projects, carry out needs assessments and requirements gathering, and provide regular status updates.
Identify customer satisfaction issues and enhance client satisfaction through proactive solutions.
Prioritize and schedule work activities to achieve established targets, maintain trackers, reports, and presentations for client interaction.
Identify, document, and share best practices to enhance customer understanding.

Qualifications

Bachelor’s degree in communications, advertising, business, information technology, or a related field preferred.
Excellent written and verbal communication skills with proficiency in Excel and PowerPoint.
Ability to manage and execute multiple projects simultaneously and strong client relationship skills.
Strong research, analytical, and problem-solving skills.
Ability to handle pressure, meet deadlines, and work independently or as part of a team.
3-4 years of relevant experience with agency systems.

Perks & Benefits

Willing to work from the office location in Jangpura, Delhi.
Monday - Saturday working days with 1st & 3rd Saturdays off.
Work timings from 10:00 AM to 07:00 PM.
Appetite for food, humor, and fun environment.

Why Join Us?

Join us to work in a dynamic environment where you can build long-term client relationships, execute projects effectively, and enhance customer satisfaction through proactive solutions.