Location: Noida, Uttar Pradesh, India
Category: Customer Service
Salary: 250,000 - 350,000 INR / yearly
Full-time
Looking for Customer Service Chat Executives with UK or US client experience to handle end customers via chat. Responsibilities include answering customer queries related to motor servicing and product cover.
Ensure transactions are processed as per standard procedures. Meet assigned targets in accordance with SLA. Maintain quality of transactions and compliance with predefined parameters. Adhere to Company Policies and Procedures. Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns.
Candidates with voice background & prior web chat experience with UK or US client preferred. Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift, and weekend working are desirable.