Location: Mumbai, India
Category: Management Consulting
Salary: 0 - 0 INR / monthly
Full-time
We are looking for a WFM RTM Manager to lead the RTA team and demonstrate a deep understanding of workforce management concepts.
- Manage the RTA team including Supervisors and RTAs
- Utilize phone system reporting and scheduling tools
- Analyze workforce data and make recommendations for improvement
- 8+ years of experience in WFM department
- Proficiency in Verint, Nice, IEX, Cisco phone system tools
- Strong quantitative and analytical skills