Banker-Customer Experience at Hiredas - Ahmedabad, Gujarat Banker-Customer Experience - Hiredas

Banker-Customer Experience

Hiredas

Location: Ahmedabad, Gujarat, India

Category: Retail Banking

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

The Banker-Customer Experience role in Retail Banking involves providing top-notch customer service, building customer engagement, and ensuring regulatory compliance at the designated branch.

Responsibilities

  • Engage with customers daily for CA/SA/TD build up, Asset & Wealth cross sell
  • Achieve business targets as per performance scorecard
  • Provide need-based product solutions to clients
  • Assess customer propensity and increase product penetration
  • Refer existing customers for more business
  • Resolve customer queries and complaints promptly
  • Ensure compliance with banking regulations and policies
  • Assist in closure of audit report observations

Qualifications

  • Graduate in any discipline
  • Post Graduate - MBA preferred

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