Front Office Assistant

Hiredas

Location: Thrissur, Kerala, India

Category: Hospitality

Salary: 12,000 - 15,000 INR / monthly

Full-time

Job Description

We are seeking a friendly and organized Front Office Assistants to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience.

Responsibilities

Greet and welcome guests upon arrival.
Manage reservations and process check-ins and check-outs.
Answer phone calls and respond to guest inquiries promptly.
Maintain accurate records of guest information and transactions.
Assist with billing and payment processing.
Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
Handle guest complaints and provide solutions in a timely manner.
Ensure the front desk area is clean and organized.

Qualifications

Plus Two, diploma or equivalent; hospitality degree is a plus.
Previous experience in a hotel or customer service role preferred.
Strong communication and interpersonal skills.
Proficient in Microsoft Office and hotel management software (ORTEZ).
Ability to multitask and work in a fast-paced environment.
Flexible schedule, including weekends and holidays.

Perks & Benefits

Competitive salary.
Health and wellness benefits.
Employee discounts on hotel services.
Opportunities for career advancement.
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Internet reimbursement
Leave encashment
Paid time off