Student Support Member at Hiredas - Ranchi, Jharkhand Student Support Member - Hiredas

Student Support Member

Hiredas

Location: Ranchi, Jharkhand, India

Category: Education

Salary: 200,000 - 300,000 INR / yearly

Full-time

Job Description

The Student Support Member role is crucial in providing exceptional support to students who visit our support desk, ensuring their academic success and satisfaction.

Responsibilities

  • Interact with students, address queries, and resolve issues professionally.
  • Respond to inquiries through various channels.
  • Follow SOPs for consistent service delivery.
  • Maintain accurate records of student interactions.
  • Collaborate with colleagues and stay updated with best practices.

Qualifications

  • Bachelor's degree in any field.
  • Strong communication skills.
  • Proficiency in MS Office and ticketing tools.
  • Problem-solving and customer service-oriented.
  • Prior experience in a support role is a plus.

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