Front Office Assistant

Hiredas

Location: Vengurla, Maharashtra, India

Category:

Salary: 180,000 - 260,000 INR / yearly

Full-time

Job Description

Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for a boutique resort in Vingurla, Sindhudurg, Maharashtra.

Responsibilities

Assist the Front Office Assistant in managing all front desk operations.
Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.
Handle guest check-ins and check-outs efficiently and accurately.
Respond to guest inquiries, complaints, and requests in a timely and professional manner.
Assist in reservation management, including inputting and updating guest information in the system.
Ensure the lobby and reception area are clean, tidy, and presentable at all times.
Provide administrative support, including answering phone calls, taking messages, and handling mail and packages.
Process financial transactions, including collecting payment, issuing receipts, and balancing cash.
Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.
Maintain a positive and friendly attitude towards guests, colleagues, and management.

Qualifications

Previous experience in a front office or customer service role is preferred.
Excellent communication and interpersonal skills.
Familiarity with hotel management software, such as Opera or Fidelio, is a plus.
Strong organizational and multitasking abilities.
Ability to work well under pressure in a fast-paced environment.
Flexibility to work various shifts, including nights, weekends, and holidays.
Fluency in English and local language.
A diploma or certificate in Hotel Management or a related field is desirable.
Must be willing to relocate to Vengurla, Maharashtra.

Perks & Benefits

Flexible schedule
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund