Location: Gurugram, Haryana, India
Category: Customer Service
Salary: 600,000 - 1,200,000 INR / yearly
Full-time
Join Google Customer Solutions as a Customer Onboarding Strategist to provide Google-caliber client service, research, and market analysis to help businesses grow using online media and Google products.
Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
Work cross-functionally with Sales, Product, and Program teams to deliver seamless customer handovers.
Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
Provide strategic advice to help advertisers get the best return on their investment by working closely with them in a consultative role.
Bachelor's degree or equivalent practical experience.
2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insight, communication, and identifying customer needs.
Experience in business, media account management, or the advertising industry.
2 years of experience working in a digital agency, with a focus on Google products.
2 years of experience in the TV or media industry.
Ability to proactively reach out to customers/cold calling and enjoy helping customers to add value to their business.
Excellent written and verbal communication skills.
Ability to communicate in Kannada, Tamil, Telugu or Malayalam fluently to support client relationship management in this region.
Comprehensive health benefits, retirement plans, and wellness programs.
Employee discounts, tuition reimbursement, and professional development opportunities.
Flexible work schedules, paid time off, and parental leave.
Join Google Customer Solutions to work with small- and medium-sized businesses, shape the future of innovation, and have fun while making a real difference in businesses.