Support Technician II (Help Desk) at Rackspace - Bangalore, Karnataka Support Technician II (Help Desk) - Rackspace

Support Technician II (Help Desk)

Rackspace

Location: Bangalore, Karnataka, India

Category: Information Technology

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

Join our Technical Support group in India at Rackspace and be part of an exciting journey working with industry experts.

Responsibilities

Perform ticket queue management
Monitor inbound customer ticket requests and route/troubleshoot
Administer and provide User account provisioning
Provide support for business software including Microsoft Office

Qualifications

Graduate degree
Experience supporting global clients
Proven knowledge of Computer systems and functions
Strong understanding of Win 10 OS, Office 365, Active Directory

Perks & Benefits

Competitive salary
Health insurance
401(k) retirement plan

Why Join Us?

Be part of a growing team at Rackspace and work with the best in the industry.