Deputy Manager - Quality

Hiredas

Location: Gurugram, Haryana, India

Category: Quality Assurance

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

Lead consulting assignments and deliver business value to customers through quality initiatives. Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.

Responsibilities

Lead consulting assignments and deliver business value to customers through quality initiatives.
Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
Drive benchmarking and best practices deployment across accounts.
Identify process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
Drive projects to improve and maintain the profitability of the process.
Lead and ensure governance for Quality/ Process Excellence initiatives for Large Engagements.
Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen.
Drive standardization practices and ensure strict compliance in internal and client defined processes.
Ensure all process metrics are met.

Qualifications

Graduate, BE/ B. Tech/ PG
Certifications: Lean, Six Sigma
4+ years relevant & 6+ years overall experience
Experience in managing Quality/ Process Excellence initiatives for Large Engagements
Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
Excellent oral and written communication skills
Proficiency in MS Office, Excel, PowerPoint, Minitab
PowerBi & GenAi experience would be an added advantage

Perks & Benefits

Flexible work hours, Health insurance, Paid time off, Professional development assistance

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