SOP Specialist

Rufus and Alexa Shopping

Location: Bengaluru, India

Category: Technical Writing

Salary: 500,000 - 700,000 INR / yearly

Full-time

Job Description

Join our team of SOP Specialists in developing standard operating procedures (SOPs) for data operations in the Rufus and Alexa Shopping businesses.

Responsibilities

Work with product managers, data scientists, and SDEs to understand technical requirements for data evaluation for new and existing CX features
Author, maintain, and improve SOPs for data operations teams to use in annotation
Ensure high-quality deliveries under competitive and agile deadlines
Resolve SOP clarification questions from stakeholder teams
Collaborate with team members to maximize productivity and process efficiency through process standardization, strong process documentation, and analysis

Qualifications

Degree in a writing/language field, such as Technical Writing, Linguistics, or English Literature or similar discipline
Minimum of 1 year of experience as an editor or technical writer
Native/near-native proficiency level of English (American English preferred)
Experience with stakeholder engagement, such as customer meetings and document proposals

Why Join Us?

At Rufus and Alexa Shopping, we develop and improve AI-driven solutions for the Amazon shopping experience. Join us in changing the future of everyday life!