Location: Hyderabad, Telangana, India
Category: Customer Success, Service & Operations - Other
Salary: 500,000 - 800,000 INR / yearly
Full-time
Genpact is seeking a meticulous and detail-oriented Quality Control Analyst to ensure the highest standards of quality and accuracy in service delivery and operational processes.
Quality Monitoring and Evaluation: Conduct regular quality audits and assessments, Evaluate accuracy, completeness, consistency, and compliance, Utilize quality control tools and methodologies, Monitor key quality metrics and identify trends.
Data Analysis and Reporting: Collect, analyze, and interpret quality data, Prepare comprehensive quality reports, Present quality data and insights.
Process Improvement and Standardization: Participate in process improvement initiatives, Contribute to the development and maintenance of quality control guidelines, Identify opportunities for standardization.
Feedback and Coaching: Provide constructive feedback, Participate in coaching and training sessions, Collaborate with training teams.
Compliance and Governance: Ensure adherence to quality standards, Participate in quality audits, Support the implementation of quality management systems.
Collaboration and Communication: Work closely with cross-functional teams, Communicate effectively with stakeholders, Participate in team meetings.
Any graduate except law, Experience in a quality control or quality assurance role, Strong understanding of quality control principles, Excellent analytical and problem-solving skills, High attention to detail, Strong communication skills, Proficiency in MS Office Suite, Ability to work independently and as part of a team, Strong organizational and time management skills.
Preferred Skills: Experience with quality management systems, Familiarity with data visualization tools, Experience in providing coaching on quality standards.
Be a transformation leader at the cutting edge of AI, automation, and digital innovation, Make an impact by driving change for global enterprises, Accelerate your career with hands-on experience and mentorship, Work with 140,000+ bold thinkers and problem-solvers, Thrive in a values-driven culture that values respect, integrity, customer focus, and innovation.
Join Genpact to work at the cutting edge of AI, automation, and digital innovation, Drive change for global enterprises and solve business challenges, Accelerate your career with hands-on experience and continuous learning opportunities, Work with 140,000+ bold thinkers and problem-solvers, Thrive in a values-driven culture that values respect, integrity, customer focus, and innovation.