Customer Service Analyst

American Express

Location: Gurugram, Haryana, India

Category: Customer Service

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

Join Team Amex and let's lead the way together.

Responsibilities

Developing and maintaining a good understanding of anti-money laundering and financial crime legislation
Ensuring prompt escalation of any compliance risks or issues within the Business team
Assisting in the review of matter risk assessments and implementing any necessary safeguards
Providing support to monitor and audit client opening and AML procedures
Undertaking other duties within the compliance and risk remit

Qualifications

Graduate with about 2 years of experience
Strong analytical, problem-solving, and decision-making skills
Ability to write clearly and express themselves well
Strong knowledge of Excel, MS Word/Power Point, MIS, and strong communication skills

Perks & Benefits

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model
Generous paid parental leave policies
Access to global on-site wellness centers
Free and confidential counseling support through Healthy Minds program
Career development and training opportunities

Why Join Us?

American Express is committed to providing a supportive and inclusive work environment where every colleague is valued and has the opportunity to succeed.