Location: Gurugram, Haryana, India
Category: Customer Service
Salary: 250,000 - 350,000 INR / yearly
Full-time
Join us as a Customer Service & Operations Analyst in the fast-paced role of providing crucial support to customers and colleagues in contact centers.
Responding to and investigating queries, providing support on business processes, policies, and procedures. Developing an understanding of customer and business needs to suggest improvements and increase efficiency.
Excellent written communication skills. Minimum of six months to one year of hands-on experience in an International Chat or Email process. Comfortable working in 24*7 shifts. Proficiency in Microsoft Office tools.