Senior Executive/Assistant Manager - Customer Experience at Futurisk Insurance Broking Co. Pvt. Ltd - New Delhi, Delhi Senior Executive/Assistant Manager - Customer Experience - Futurisk Insurance Broking Co. Pvt. Ltd

Senior Executive/Assistant Manager - Customer Experience

Futurisk Insurance Broking Co. Pvt. Ltd

Location: New Delhi, Delhi, India

Category: Customer Success, Service & Operations

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

The Senior Executive/Assistant Manager will be responsible for managing a team of Help Desk and corporate clients for Employee-Benefit products in the Bangalore/Karnataka Region.

Responsibilities

  • Managing a team of Helpdesk to resolve issues of employees related to mediclaim policy.
  • Developing health & wellness program for large customers.
  • Maintaining excellent relationship with corporate customers.
  • Liaisoning with insurers and TPA for better services.
  • Improving value-added services at client places.
  • Administering guidelines for policy issuance and claims servicing.
  • Developing and monitoring performance metrics for service providers.
  • Presenting accurate and timely data as per business needs.

Qualifications

  • Any Graduate

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