Ops Support Specialist 5 at Hiredas - Chennai, Tamil Nadu Ops Support Specialist 5 - Hiredas

Ops Support Specialist 5

Hiredas

Location: Chennai, Tamil Nadu, India

Category: Operations Support

Salary: 0 - 0 INR / monthly

Full-time

Job Description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, account maintenance, and serving as a liaison between operations staff, relationship managers, and clients.

Responsibilities

  • Resolve customer inquiries and supervise escalated issues
  • Identify opportunities for value-added products and services
  • Facilitate training and assist with process improvement projects
  • Support a diverse array of products and services
  • Assess risk and drive compliance with regulations

Qualifications

  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem-solving capabilities
  • Working knowledge of Pega and/or G36 functionality
  • Demonstrated analytical and communication skills

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