Front Office Guest Service Associate

Machan Resorts LLP

Location: Lonavala, India

Category: Food, Beverage & Hospitality - Other

Salary: 200,000 - 300,000 INR / yearly

Full-time

Job Description

The Front Office Guest Service Associate is responsible for delivering exceptional service to guests during their stay. This includes handling check-ins and check-outs, assisting with guest queries, managing reservations, and ensuring every guest has a memorable and seamless experience.

Responsibilities

Greet guests warmly upon arrival and departure.
Handle the check-in and check-out processes efficiently.
Manage room bookings, modifications, and cancellations accurately.
Provide information about the resort's facilities and services.
Act as a liaison between guests and other departments.
Process payments, handle cash, and maintain accurate billing records.
Follow safety, security, and confidentiality policies.
Maintain accurate records of daily operations.

Qualifications

Diploma/Degree in Hospitality Management or related field preferred.
Previous experience in a front office or guest-facing role is an advantage.
Strong communication and interpersonal skills.
Proficiency in operating property management systems and basic computer applications.
Problem-solving and conflict resolution abilities.
Fluency in English; additional languages are a plus.
Ability to stand for extended periods.

Perks & Benefits

Competitive salary package.
On-duty meals and accommodation (if applicable).
Training and career development opportunities.
Employee discounts on resort services.