Zendesk Administrator III

Vimeo

Location: Mumbai, India

Category: Information Technology

Salary: 0 - 0 INR / yearly

Full-time

Job Description

Join Vimeo as a Zendesk Administrator III to be responsible for maintaining and optimizing support tools like Zendesk. Your role will directly impact customer support experience, ensuring seamless support for customers and agents.

Responsibilities

Proactively monitor and maintain the stability of Zendesk and other support tools
Provide resolutions to technical issues reported by support teams
Ensure adherence to standard operating procedures for Zendesk configuration
Collaborate with other teams on Zendesk enhancements and integrations
Identify opportunities to improve customer experience and team efficiency

Qualifications

Experience in maintaining Zendesk and other support tools
Knowledge of Zendesk configuration and troubleshooting
Ability to collaborate with cross-functional teams
Continuous learning mindset

Perks & Benefits

Competitive salary package
Healthcare benefits
Remote work flexibility
Professional development opportunities

Why Join Us?

Join Vimeo, the world's leading video software solution provider, to unlock the power of video and make a global impact. Be part of a diverse and inclusive workforce that values innovation and collaboration.