Location: Hyderabad, India
Category: Customer Service
Salary: 200,000 - 300,000 INR / yearly
Full-time
As an Email Support Executive, you will handle customer inquiries, provide assistance, and resolve issues primarily through email communication.
Respond to customer inquiries and concerns via email in a timely and professional manner.
Provide accurate information and assistance to customers regarding products, services, policies, and procedures.
Address customer complaints, troubleshoot problems, and provide appropriate solutions or escalate issues as needed.
Maintain thorough and accurate records of customer interactions, transactions, and resolutions.
Collaborate with team members to ensure consistent and high-quality customer service.
Identify opportunities for process improvements and suggest strategies to enhance email support operations.
Stay updated on product knowledge, industry trends, and company policies.
Adhere to company guidelines and standards for professionalism, customer service, and communication.
Handle sensitive customer information with confidentiality and discretion.
Meet or exceed performance targets for response time, resolution time, and customer satisfaction.
Previous experience in customer service, email support.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in using email, help desk software, and other relevant tools.
Empathy and patience in dealing with customer inquiries and complaints.
Ability to prioritize tasks and manage time effectively.
Commitment to providing exceptional customer service and fostering positive customer relationships.