Senior Customer Service Executive at Hiredas - Gurugram, Senior Customer Service Executive - Hiredas

Senior Customer Service Executive

Hiredas

Location: Gurugram, India

Category: Customer Support

Salary: 250,000 - 400,000 INR / yearly

Full-time

Job Description

A customer support agent in this role responds to customer queries over the phone and email, providing support and resolution on services provided by the client to customers worldwide.

Responsibilities

  • Manage incoming phone calls and emails from global customers
  • Address customer complaints and provide solutions within time limits
  • Update information accurately in case management systems
  • Provide support to other teams resolving complex issues
  • Communicate effectively with customers in English
  • Follow communication procedures and guidelines
  • Demonstrate professionalism and integrity when dealing with customers
  • Work collaboratively with the team

Qualifications

  • Excellent written and verbal English communication skills
  • Strong phone contact handling and active listening abilities
  • Good problem-solving skills
  • Professional and courteous communication
  • Ability to analyze data and diagnose issues
  • Multi-tasking and time management skills
  • Ability to liaise with customers at all levels
  • MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint

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