Product Manager - Member Support

Tide

Location: Delhi, Delhi, India

Category: Product Management

Salary: 0 - 0 INR / monthly

Full-time

Job Description

Join a dynamic, global team at the forefront of revolutionizing support operations in the fintech space. We're looking for an experienced Product Manager to elevate our Support Operations to a world-class standard and enhance the customer support experience for our rapidly expanding member base.

Responsibilities

Assessing opportunities and driving innovation by analyzing user behavior, leveraging data-driven insights, and validating hypotheses
Leading the implementation of mandatory regulatory and compliance standards
Managing the delivery of new features and requirements to elevate the member experience
Working with Operation teams to manage requirements and expectations with internal and external partners
Acting as the go-to person for industry knowledge and regulatory changes
Being the authority on industry trends, competitive landscapes, and regulatory shifts

Qualifications

At least 3+ years of product management experience with a focus on Customer Support
Domain knowledge in fintech/financial services
Deep knowledge of the support landscape and CRM systems
Track record of successful product launches and sustainable growth
Passion for solving pain points and applying product design thinking
Demonstrated analytical rigor, innovative mindset, and obsession with product excellence
Excellent stakeholder management and communication skills
Ability to thrive in a fast-paced environment

Perks & Benefits

Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
15 days of Privilege leaves
12 days of Casual leaves
12 days of Sick leaves
3 paid days off for volunteering or L&D activities
Stock Options

Why Join Us?

Join Tide in our mission to empower small businesses and help them save time and money. Be part of a high-growth environment where you can shape the future of support and make a tangible impact on our global operations.