Product Manager - Member Support

Tide

Location: Delhi, Delhi, India

Category: Product Management

Salary: 0 - 0 INR / monthly

Full-time

Job Description

Join Tide's dynamic global team to revolutionize support operations in the fintech space and elevate the customer support experience for small businesses.

Responsibilities

Assessing opportunities and driving innovation by analyzing user behavior and leveraging data-driven insights
Leading the implementation of regulatory and compliance standards
Managing the delivery of new features to enhance member experience
Working with internal and external partners to manage requirements and expectations
Acting as the expert on industry trends and regulatory changes
Sharing insights and building expertise within the product community

Qualifications

3+ years of product management experience with a focus on Customer Support
Domain knowledge in fintech or financial services
Deep knowledge of the support landscape and CRM systems
Track record of successful product launches and continuous improvements
Passion for solving pain points and applying product design thinking
Strong analytical skills, creativity, and a commitment to product excellence
Excellent stakeholder management and communication skills
Ability to thrive in a fast-paced environment

Perks & Benefits

Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing support
Learning & Development Budget
WFH Setup allowance
Privilege, Casual, and Sick leaves
Stock Options

Why Join Us?

Join Tide to be part of a diverse and inclusive team that values different backgrounds and experiences. We are committed to transparency and ensuring everyone's voice is heard in our collaborative environment.