Product Manager - Member Support

Tide

Location: Hyderabad, Telangana, India

Category: Product Management

Salary: 0 - 0 INR / yearly

Full-time

Job Description

Join Tide as a Product Manager for Member Support and be part of a dynamic team revolutionizing support operations in the fintech space.

Responsibilities

Assessing opportunities and driving innovation by analyzing user behavior and leveraging data-driven insights
Leading the implementation of regulatory standards into the product roadmap
Managing the delivery of new features to enhance member experience
Collaborating with internal and external partners to meet requirements
Being the go-to person for industry trends and regulatory changes

Qualifications

At least 3+ years of product management experience, with a focus on Customer Support
Domain knowledge in fintech or financial services
Deep understanding of support landscape and CRM systems
Experience working with cross-functional teams for product launches and growth
Passion for solving user pain points and applying product design thinking
Strong analytical skills and commitment to product excellence
Ability to manage stakeholders and communicate effectively
Thrives in a fast-paced environment

Perks & Benefits

Competitive salary
Health insurance for self and family
Life insurance and mental wellbeing benefits
Learning & Development budget
WFH setup allowance and paid leave benefits
Stock options

Why Join Us?

Join Tide to be part of a global team shaping the future of support operations in a high-growth environment, making a real impact on our global operations.