Customer Support Manager - Hospitality Industry

Hiredas

Location: Gurugram, Haryana, India

Category: Customer Support

Salary: 500,000 - 700,000 INR / yearly

Full-time

Job Description

Join our team as a Customer Support Manager in the Hospitality Industry. Lead a team of specialists to enhance customer satisfaction and ensure a positive experience.

Responsibilities

Optimize customer service operations across email, live chat, and escalations
Improve customer experience metrics such as CSAT and NPS
Enhance quality and consistency of responses
Take ownership of high-priority customer cases
Collaborate with cross-functional teams for ongoing improvement

Qualifications

4-5 years of Customer Support experience in Hospitality
Exceptional communication skills
Strong analytical abilities
Proactive problem-solving mindset
Leadership and people management skills

Perks & Benefits

Health insurance, Flexible work hours, Team outings

Why Join Us?

Join a high-growth fashion tech company with a dynamic environment and opportunities for growth.