Executive - Customer Experience

Junglee Games

Location: Gurgaon, Haryana, India

Category: Customer Experience

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

Join Junglee Games as an Executive - Customer Experience to lead and drive the overall customer experience strategy, ensuring seamless interactions and satisfaction across all touchpoints.

Responsibilities

Help in handling customers through all touchpoints - Calls, Emails, Chats & ORM
Achieve the First Response TAT, CSAT/CES as per set targets
Build rapport with customers by listening, understanding, and resolving issues promptly and accurately
Provide professional customer service to achieve a high level of customer satisfaction and retention
Meet response time and productivity targets while ensuring quality parameters are followed

Qualifications

Graduate
2+ years of relevant experience
Ability to understand customer queries and provide the right resolution
Excellent verbal and written communication skills
Proficient in handling computers and other tools

Perks & Benefits

Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing
Inspire Extreme Ownership - Embrace ownership, collaborate effectively, and take pride in every detail
Lead with Love - Foster open dialogue, mutual growth, and a responsible work ethic
Embrace change - Adapt swiftly and innovate boldly
Play the Big Game - Think big, challenge norms, and drive impactful results through fresh ideas
Comprehensive benefits package including paid gift coupons, fitness plans, gadget allowances, family healthcare, and more

Why Join Us?

Explore the world of Junglee Games through our website
Get a glimpse of what Life at Junglee Games looks like on LinkedIn
Be a part of Junglee Games in Gurgaon, Haryana, India