Client Success Manager at Hiredas - Vadodara, Gujarat Client Success Manager - Hiredas

Client Success Manager

Hiredas

Location: Vadodara, Gujarat, India

Category: Customer Service

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers.

Responsibilities

  • Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams.
  • Provide customer service, resolving escalated cases and ensuring timely solutions.
  • Log activities and ensure services are paid for.
  • Plan and deliver trainings for customers, acclimatizing them with Windowmaker.
  • Provide regular reports to management.
  • Oversee the Customer Support and Data team.

Qualifications

  • IT background.
  • Excellent communication skills in English.
  • Analytical and technical mindset.

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