Customer Retention Executive / Telecaller at SMKN MOTORS - Salem, Tamil Nadu Customer Retention Executive / Telecaller - SMKN MOTORS

Customer Retention Executive / Telecaller

SMKN MOTORS

Location: Salem, Tamil Nadu, India

Category: Customer Success

Salary: 150,000 - 250,000 INR / yearly

Full-time

Job Description

SMKN MOTORS is seeking a Customer Retention Executive / Telecaller to join our dynamic team. The role involves contacting customers over the telephone to provide information about products and services, resolve complaints, and meet sales targets.

Responsibilities

  • Make outbound calls to customers to promote products and services
  • Respond to customer inquiries and provide information
  • Resolve customer complaints and provide solutions
  • Keep records of customer interactions and transactions
  • Meet and exceed sales and customer satisfaction targets
  • Continuously improve product and service knowledge
  • Stay up-to-date with industry developments
  • Follow company policies and procedures
  • Participate in training and development opportunities
  • Adhere to schedules and work efficiently under pressure

Qualifications

  • Any Graduate
  • Any Postgraduate

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