Technical Support Team Lead at Birdeye - Gurugram, Haryana Technical Support Team Lead - Birdeye

Technical Support Team Lead

Birdeye

Location: Gurugram, Haryana, India

Category: Technical Support

Salary: 1,000,000 - 1,500,000 INR / yearly

Full-time

Job Description

Lead and manage the Technical Support Team for local businesses and brands on the Birdeye platform.

Responsibilities

Manage day-to-day activities of the team
Maintain team schedule and coordinate training activities
Resolve product issues and technical problems
Train and evaluate team members
Interact with internal and external groups effectively

Qualifications

8+ years experience in customer service and technical support
Proficient in SQL and technical troubleshooting
Strong project management skills
Excellent interpersonal and communication skills

Perks & Benefits

Professional growth opportunities, collaborative work environment, competitive salary package

Why Join Us?

Join a team of relentless innovators dedicated to leading the category with unparalleled excellence.