Location: Hyderabad, Telangana, India
Category: Customer Service
Salary: 250,000 - 350,000 INR / yearly
Full-time
Responsible for ensuring the quality and accuracy of voice interactions in customer service. They listen to call recordings, identify compliance issues, evaluate the performance of representatives, and provide feedback to improve customer service quality.
- Listen to call recordings to assess quality and accuracy
- Identify compliance issues and provide feedback to representatives
- Evaluate the performance of customer service representatives
1. Excellent English & Very Good in Hindi - Both languages must
2. Minimum Graduation is required
3. Must be an immediate joiner