Process Manager - Customer Operations at eClerx - Pune, Maharashtra Process Manager - Customer Operations - eClerx

Process Manager - Customer Operations

eClerx

Location: Pune, Maharashtra, India

Category: Operations

Salary: 600,000 - 800,000 INR / yearly

Full-time

Job Description

Join eClerx as a Process Manager in Customer Operations to lead teams, manage performance metrics, and drive operational excellence.

Responsibilities

Prepare performance reports by analyzing data and trends
Lead client/vendor reviews and calibrations
Provide feedback to Team Leads & Floor Supports
Conduct training needs identification and bottom quartile management
Hold periodic meetings, delegate tasks, and review issues

Qualifications

Bachelor's degree in Business or related field
Proven experience in process management
Strong analytical and leadership skills
Excellent communication and interpersonal abilities

Perks & Benefits

Competitive salary and benefits package
Career growth opportunities
Dynamic and diverse work environment
Training and development programs

Why Join Us?

Join eClerx to be part of a global leader in productized services, dedicated to delivering excellence through innovation and expertise.