Customer Care Executive - Customer Support at Hiredas - Jaipur, Customer Care Executive - Customer Support - Hiredas

Customer Care Executive - Customer Support

Hiredas

Location: Jaipur, India

Category: Customer Retention - Non Voice

Salary: 250,000 - 350,000 INR / yearly

Full-time

Job Description

We are looking for a Customer Care Executive to provide exceptional support to our customers through various channels. The ideal candidate will have strong communication skills, a customer-centric approach, and a passion for resolving customer issues.

Responsibilities

  • Respond promptly and courteously to customer inquiries via phone, email, chat, and social media channels.
  • Assist customers with order management, product knowledge, and issue resolution.
  • Collaborate with internal teams to address customer-related challenges and opportunities.
  • Maintain accurate records of customer interactions and transactions using CRM software.
  • Proactively engage with customers through outbound communication initiatives to foster brand loyalty.

Qualifications

  • Bachelors degree in Business Administration, Marketing, or related field preferred.
  • Proven experience in customer service or a similar role, preferably in the retail or fashion industry.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Proficiency in computer applications and CRM software for managing customer interactions.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.

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