Customer Success Manager at Hiredas - Bangalore, Karnataka Customer Success Manager - Hiredas

Customer Success Manager

Hiredas

Location: Bangalore, Karnataka, India

Category: Customer Success

Salary: 12 - 12 Lacs / yearly

Full-time

Job Description

Join our team as a Customer Success Manager and work closely with multiple accounts to ensure high retention rates and exceed customer expectations.

Responsibilities

  • Manage relationships with a portfolio of assigned multiple accounts
  • Stakeholder management with various Leaders and CXOs of customer organizations
  • Build and maintain strong, trusted working relationships with key decision-makers and users
  • Identify risks to client success and engage proactively
  • Develop and execute retention plans for at-risk customers
  • Drive resolution of escalated issues in coordination with teams

Qualifications

  • Minimum 7 years of experience in Customer Success/Account Management
  • Graduate degree, preferred in Hotel Management or Sales Management
  • Proven expertise in handling high-net-worth customers
  • Exceptional communication and relationship management skills

Perks & Benefits

  • Competitive salary package
  • Opportunity to work with a fast-growing company
  • Health insurance benefits
  • Paid time off

Why Join Us?

Join our team to work in a dynamic environment and make a real impact on customer success and satisfaction.

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