Customer Support Specialist at Hiredas - Chennai, Tamil Nadu Customer Support Specialist - Hiredas

Customer Support Specialist

Hiredas

Location: Chennai, Tamil Nadu, India

Category: Customer Support

Salary: 0 - 30,000 INR / monthly

Full-time

Job Description

Join a leading private bank as a Customer Support Specialist providing assistance to customers with their banking needs.

Responsibilities

  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • Raise Request & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
  • Ensure sales target are met

Qualifications

  • Excellent verbal communication skills
  • Ability to comprehend, capture as well as interpret basic customer information
  • Strong customer service focus
  • Knowledge of Banking / Credit cards preferred

Perks & Benefits

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

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