Technical Support Executive at Hiredas - Gurugram, Technical Support Executive - Hiredas

Technical Support Executive

Hiredas

Location: Gurugram, India

Category: Operations Support

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

We are seeking a dedicated Technical Support Executive to provide assistance to users and ensure high levels of customer satisfaction.

Responsibilities

Provide technical support via email, chat, or calls
Resolve product or service problems
Escalate unresolved queries
Work closely with internal teams
Maintain accurate records
Create and update knowledge base articles
Deliver timely and effective resolutions

Qualifications

B.Tech/B.E. in Information Technology, Computers or BCA
2+ years of experience in technical support
Strong understanding of web-based technologies
Good analytical and problem-solving skills
Excellent communication skills
Ability to work in a fast-paced environment