Customer Success Associate at 91 Springboard Business Hub Private Limited - Noida, Uttar Pradesh Customer Success Associate - 91 Springboard Business Hub Private Limited

Customer Success Associate

91 Springboard Business Hub Private Limited

Location: Noida, Uttar Pradesh, India

Category: Customer Success

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

A Customer Success Associate at 91 Springboard Business Hub will be responsible for creating a welcoming and professional environment for members, visitors, and clients. They will ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Responsibilities

  • Greet and assist guests, members, and visitors professionally.
  • Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
  • Maintain a friendly and engaging environment to enhance member satisfaction.
  • Address and resolve member concerns and requests efficiently.
  • Assist with onboarding new members and provide hub tours to prospective clients.
  • Actively seek seat expansion opportunities with the existing teams.
  • Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
  • Assist in organizing and promoting networking events, workshops, and community activities.

Qualifications

  • 2-3 years of relevant experience.
  • Excellent communication and interpersonal skills.
  • Customer service experience, preferably in hospitality or co-working spaces.
  • Strong problem-solving abilities and a proactive approach.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of office management tools (CRM, booking systems) is a plus.

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