Senior Application Support Manager, Global Banking

Bank of America

Location: Mumbai, India

Category: Information Technology

Salary: 1,500,000 - 2,000,000 INR / yearly

Full-time

Job Description

Join Bank of America as a Senior Application Support Manager in Global Banking to lead the application production support team in India Mumbai and maintain stability of production applications in a changing environment.

Responsibilities

Provide leadership to India application support team
Partner with internal and external teams for environment stability
Consult with downstream applications in India branches
Perform root cause analysis for recurring problems
Resolve and document incident and service tickets in a timely manner
Provide stability metrics and reporting for global management
Support triage for escalated issues

Qualifications

10+ years experience in application support in banking and finance
Strong background in UNIX, Linux, Wintel, Perl/Shell scripting
Proven leadership experience and ability to motivate teams
Excellent communication and interpersonal skills
Strong problem root cause diagnosis skills
Experience in incident management and working with senior stakeholders

Perks & Benefits

Competitive salary and benefits
Opportunities for growth and career development
Diverse and inclusive workplace
Flexible work arrangements

Why Join Us?

Join Bank of America for a rewarding career with opportunities to learn, grow, and make an impact in the global banking industry.