Location: Delhi, Delhi, India
Category: Customer Service
Salary: 300,000 - 500,000 INR / yearly
Full-time
Join Cambridge University Press & Assessment as a Senior Customer Service Executive to provide timely and quality service to customers, sales, and internal teams. Manage and execute all functions related to Customer Care Service.
Plan, coordinate and assign daily workload to customer service team. Process customer orders accurately. Resolve customer/sales concerns. Ensure team follows company policies. Provide training and anticipate customer needs.
Graduate, preferably BCom with 3 to 5 years of customer service experience. Strong attention to detail, follow-up skills, and proficiency in MS Office Suite. Excellent communication and organisation skills.
Empowerment to manage time and capacity. Flexible working options. Focus on wellbeing and work-life balance.
Join a diverse and inclusive workplace where everyone can enjoy a successful career. Contribute to society through education, learning, and research at the highest international levels of excellence.