Telecalling Executive - Malayalam at Hiredas - Hyderabad, Telangana Telecalling Executive - Malayalam - Hiredas

Telecalling Executive - Malayalam

Hiredas

Location: Hyderabad, Telangana, India

Category: Customer Service

Salary: 200,000 - 300,000 INR / yearly

Full-time

Job Description

A telecaller is a customer service representative who contacts customers over the telephone. Responsibilities include making outbound calls, responding to inquiries, resolving complaints, keeping records, meeting sales targets, staying up-to-date with industry developments, and following company policies.

Responsibilities

  • Make outbound calls to customers to promote products and services, or follow up.
  • Respond to inquiries and provide information.
  • Resolve complaints and provide appropriate solutions.
  • Keep records of all interactions and transactions, updating customer information in a database as necessary.
  • Meet and exceed sales and customer satisfaction targets.
  • Continuously improve product and service knowledge to provide accurate information to customers.
  • Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
  • Follow all company policies and procedures, including those related to confidentiality and data security.
  • Participate in training and development opportunities to improve skills and knowledge.
  • Adhere to schedules and work efficiently under pressure to meet deadlines.

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