Customer Care Officer

Hiredas

Location: Chandigarh, Punjab, India

Category: Customer Success

Salary: 250,000 - 350,000 INR / yearly

Full-time

Job Description

Exciting opportunity for a Customer Care Officer to provide high-quality customer service, resolve queries, and help retain and acquire customers. Territory planning, team development, and achieving targets are key aspects of the role.

Responsibilities

Achieve & Exceed Installation targets
Resolve Customer Queries by regular service
Provide High quality Customer Service
Help Sales Dept. to retain customers and add new
Territory Planning
Selection of People
Monitoring Performance
Team Development/Team Building
Provide Wow Customer Onboarding Experience
Analysis for Data for Decision Making
Achievement of Efforts and Result Oriented Targets
Reporting

Qualifications

Strong communication skills (Both English & Hindi)
Willing to travel extensively
Presentation skills
Basic technical skills
Patience & Empathy
Good interpersonal skills

Perks & Benefits

Role: Customer Success Associate, Industry Type: E-Learning / EdTech, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent