Senior Analyst - Process US Payroll

End-to-End Payroll Processing: Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets. Independently handle on-cycle and off-cycle payroll processing in SAP and Payroll Control center. Troubleshoot complex payroll issues related to retroactive adjustments (PU03), wage type mismatches, and simulation errors & PCC alerts. Validate post-payroll processes, including GL posting (PC00_M99_CIPE), bank file generation (DME), and payroll posting simulations Investigate and process payroll adjustments including 221 entries using YANA, YAWA, TWEG, ADJT Should be well versed with PAUX, PAKY and PAUY for Infotype 221 loads

Process Optimization and Improvement: Accountable for driving resolution of customer/client issues by conducting research, analyzing trends, preparing RCA (Root Cause Analysis), implementing action plan and effectively communicate the same to the stakeholders Identify automation opportunities to streamline payroll reporting and reduce manual interventions Build Standard Operating Procedures (SOPs) for transitioned / new projects/processes. Accountable for SOP review, update and version control Responsible for gathering, documenting, testing & deployment of business requirements in change in scope of work / new work. Partner with stakeholders for defect management as required. Ensure the standardization and improvement of processes by using Quality tool Participate and drive end-to-end transition of work from internal and external client (requirement gathering, documentation, and deployment) Identifies potential production defects and submits via defect submission process Identify, plan, and manage process improvement projects to create efficiencies in operational workloads. Participate & execute change request activities Ensures accuracy on inbound/outbound data

Team & Stakeholder Management: Actively participate and provide pertinent information/data in client calls/ meetings, projects, etc. Partner with client manager to ensure timely completion of Client projects Supports creation of back-up plan and implementation Deliver training sessions on different domains, legislative requirements, scope of the domain and the clients, and up-skill the team members a subject matter expert for the Domain Train and mentor new hires on SAP payroll best practices and error troubleshooting. Act as a bridge between payroll operations and SAP functional teams for process improvements. Accountable for managing work allocation process in consultation with management. Assists stakeholders in reporting on key metrics as required Point of contact for ongoing support for client and third-party administrator. Comply to all Data Security and Code of Conduct standards Provide OFS (On Floor Support) to team members. Follow Data Privacy and Code of Conduct standards Ensure compliance to Time Recording guidelines Adherence to floor policies, team schedule and leave plans

Advanced Reporting & Analysis: Accountable for Reporting technical and system related issues to the helpdesk, reviewing process level impact and executing mitigation plan. Generate various payroll reports such as Gross wages, Net wages, offcycle & oncycle paycheck counts, tax reconciliations and exception trend analysis reports for management. Provide Client data for external audits (SAS/SOC Audit) Responsible for maintaining & implementation of quality approach document. Escalate noncompliance issues of process/procedures as per protocol

- Exciting opportunity to work with a global team - Make a real impact on clients' businesses - Continuous learning and development opportunities